| Übersetzungsforum Deutsch-Englisch |
Term: | to stop the "Service Level" clock (ticket system) | |
by maricom, 2010-02-08, 21:37 Spam? 93.92.200.... Liebe Kollegen! Eine Riesenbitte: könnte mir jemand erklären, was im folgenden Kontext (es hat mit einem Ticket Szstem zu tun) der Ausdruck " stop the "Service Level" clock " - bedeutet? Ich führe dazu keine Version meiner Übersetzung, denn ich soll diesen Text in eine andere Sprache (nicht ins Deutsche) übersetzen, und ich möchte nur die Bedeutung verstehen - nicht die genaue Übersetzung bekommen. Bitte seid so nett!!! Kontext: PLEASE DO NOT REPLY TO THIS MESSAGE The problem which you reported #$$Case ID+$$#, #$$Summary$$# has been placed into a Pending status. The Reason is #$$Pending$$#. This pending status will stop the "Sevice Level" clock as progress cannot be made while the issue is in this state. | ||
Answer: | trouble ticket | #494258 |
by Lisa4dict, 2010-02-08, 21:52 Spam? 99.11.160.... When the problem was reported a "trouble ticket" was created. The service orgainization then started a “service-level clock” to track the amount of time that the technicians take to resolve the issues. The shorter the time to resolve incoming tickets, the better the level of service is considered to be. (Comment: Management folly because it leads to "quick fixes" without proper research into underlying caused and long term solutions.) In your cases the problem was considered to be unsolvable at the current state and the service organization "stopped the clock" i.e. this trouble ticket will currently not be considered in the overall "service level" evaluation and any time between now and when a solution becomes possible will not be counted for this ticket. | ||
Chat: | by maricom, 2010-02-08, 22:02 Spam? 93.92.200.... | #494263 |
Danke, Lisa! Es ist ja wunderbar!!! | ||
Please log in to post an answer to this thread - or post a new question.
| back to top | home | © 2002 - 2010 Paul Hemetsberger | contact |
English-German online dictionary developed to help you share your knowledge with others. More information!
Contains translations by TU Chemnitz and Mr Honey's Business Dictionary (German-English). Thanks on that account!
Links to this dictionary or to single translations are very welcome! Questions and Answers
Contains translations by TU Chemnitz and Mr Honey's Business Dictionary (German-English). Thanks on that account!
Links to this dictionary or to single translations are very welcome! Questions and Answers